When replying to an email received into one of the Projects shared mailbox e.g. anon (firstname.lastname@example.org) please ensure you are replying as the project mailbox itself. Please follow this process guide on how to do this.
To get the ‘From’ tab to show do the following:
Once ‘From’ has been clicked you will see a new field now when sending new or replying to any emails (please see below example). Click on from to drop down a list and select ‘other email address’…
You will need to enter the whole email in once (e.g. email@example.com) and Outlook should remember it for all future use. Please be careful typing the email incorrectly will save it whether it is a valid email or not.
If you have any issue please don’t hesitate to call or email the Nutbourne helpdesk.